Compulab sale terms
Ordering from a reseller
Reseller’s terms apply. Please check terms with the reseller.
Ordering directly from Compulab
Products are shipped either from Israel with an international courier or from a domestic Compulab branch
Shipping fee reflects courier price and varies by country
Price does not include import duties and VAT. This may be charged by the courier
Compulab guarantees products against defects in workmanship and material for a period of 60 months from the date of shipment
Your sole remedy and Compulab’s sole liability shall be for Compulab, at its sole discretion, to either repair or replace the defective product at no charge.
This warranty is void if the product has been altered or damaged by accident, misuse or abuse.
Warranty on the storage device is 24 months only.
Warranty on non-rechargeable replaceable batteries is 24 months only.
RMA (Return on Manufacturer Authorization)
In case of hardware issues visit RMA page
Disclaimer of Warranty
THIS WARRANTY IS MADE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED, OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, NON-INFRINGEMENT OR THEIR EQUIVALENTS UNDER THE LAWS OF ANY JURISDICTION, EXCEPT THE WARRANTY EXPRESSLY STATED HEREIN. THE REMEDIES SET FORTH HEREIN SHALL BE THE SOLE AND EXCLUSIVE REMEDIES OF ANY PURCHASER WITH RESPECT TO ANY DEFECTIVE PRODUCT.
Limitation on Liability
UNDER NO CIRCUMSTANCES SHALL COMPULAB BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE SUFFERED OR INCURRED WITH RESPECT TO ANY DEFECTIVE PRODUCT. IN NO EVENT SHALL COMPULAB BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR LOSS OF BUSINESS OPPORTUNITY) THAT YOU MAY SUFFER DIRECTLY OR INDIRECTLY FROM USE OF ANY PRODUCT.
GDPR privacy notice
During the ordering process the buyer is requested to provide the minimal personal details that are required to fulfill international shipment of the goods and allow Compulab to contact the buyer in case of a fulfillment issue.
The provided details are registered in Compulab internal ERP system for the following purposes:
- Order fulfillment and invoicing
- Verification of technical-support eligibility
- Verification of warranty eligibility and RMA processing
The provided details are never shared with a 3rd party.
Compulab never initiates an unsolicited communication with buyers.
Records are normally preserved for at least 5 years which reflects the warranty period but may be preserved longer for post-warranty support.
Buyer that would like to have his personal details deleted should request so by an email to firstname.lastname@example.org and specify the order number. Removal of personal details might limit Compulab ability to fulfill warranty terms and provide technical support.