Page 1 of 1

Cancel an order ?

Posted: Tue Jun 23, 2009 5:10 pm
by Rootax
Hi all.

Simple question, how to cancel an order (if it's not already shipped) ?

Thx you :)

Re: Cancel an order ?

Posted: Tue Jun 23, 2009 10:17 pm
by irads
email your request to sales@fit-pc.com with purchasing details.

Re: Cancel an order ?

Posted: Wed Jun 24, 2009 8:35 am
by Rootax
Ok thanks, i've done that yesterday :)

For the record, i'll still buy a fit-pc2, but from a european distributor, it will be faster.

The sales team will confirm that my order is canceled by answering my email ?

Re: Cancel an order ?

Posted: Wed Jun 24, 2009 9:28 am
by irads
Yes, and you will see the refund on PayPal.

Re: Cancel an order ?

Posted: Sun Jun 28, 2009 4:45 pm
by Rootax
Well, too late, UPS have the package now. It's ok, but the sales team should be faster at reading emails :|

Anyway, i assume you're doing your best, and i can understand that you're kind of overwhelmed by the Fit-PC2 success.

Re: Cancel an order ?

Posted: Sun Jun 28, 2009 9:10 pm
by irads
Sorry about that, our sales team is indeed very overloaded.
It is worth making special requests a week or more before expected shipping date.