Most USB ports not visible

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BobH.
Posts: 4
Joined: Sun Oct 08, 2017 3:56 pm

Most USB ports not visible

Post by BobH. »

Hi,
I recently purchased a Fitlet-iA10 Win 7 TI. In Device Manager, there are only 2 ports listed, Com1 and Com2. How do I get the computer to activate the other ports, both USB and Cat5, as I need them for my equipment?
Thank you,
BobH.

irads
Site Admin
Posts: 2364
Joined: Mon Mar 16, 2009 2:11 pm

Re: Most USB ports not visible

Post by irads »

All 5 USB ports and both Ethernet ports should work out of the box (tested before shipment).
From your post I understand that USBs do work (since you can go to device manager in Windows).

Please advise what happens when you plug USB devices and connect Ethernet cables.
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Irad Stavi
Forum admin

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BobH.
Posts: 4
Joined: Sun Oct 08, 2017 3:56 pm

Re: Most USB ports not visible

Post by BobH. »

Hi,
Thank you for responding. Why are all the ports not listed in Device Manager, other than just Com1 and Com2? I am trying to connect a telescope focuser, and I can only choose Com2 or Com2, but get a message that I have wrong port, regardless of which one I choose. I have plugged it into various ports, but it is not recognized. I would like to see all ports listed in Device Manager ... is there a way to do this?
Do these ports not automatically recognize and install third party drivers?

Thank you,

BobH.

irads
Site Admin
Posts: 2364
Joined: Mon Mar 16, 2009 2:11 pm

Re: Most USB ports not visible

Post by irads »

USB devices are not listed under "ports".
It looks like the problem involves mostly the focuser device and Windows. Your best chance is consulting the focuser support.
Maybe reproducing on a laptop or another Win7 PC could be helpful.

If you suspect there is a hardware problem with the fitlet please consult us.
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Irad Stavi
Forum admin

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BobH.
Posts: 4
Joined: Sun Oct 08, 2017 3:56 pm

Re: Most USB ports not visible

Post by BobH. »

Hi,

Thank you. The focuser company is going to access my computer later today via TeamViewer, to see if they can identify the issue.

BobH.

BobH.
Posts: 4
Joined: Sun Oct 08, 2017 3:56 pm

Re: Most USB ports not visible

Post by BobH. »

Hi Irads,

I downloaded firmware for the FTDI USB-to-Serial Converter and 2 more of the ports came alive, and the focuser connected. All works fine. Thanks for your input.

BobH.

irads
Site Admin
Posts: 2364
Joined: Mon Mar 16, 2009 2:11 pm

Re: Most USB ports not visible

Post by irads »

Good. Thanks for letting us know.
I hope the system works well for you from now on.
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Irad Stavi
Forum admin

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