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by irads
Wed Aug 12, 2020 7:19 am
Forum: Airtop3 Hardware
Topic: Did my Gpu die?
Replies: 1
Views: 385

Re: Did my Gpu die?

Thank you for the detailed description and for the video. From the description it appears that a component in a power circuit failed. Your Airtop3 is under 5 year warranty and we are taking full responsibility of this abnormal behavior - you are entitled to have the system replaced or refunded. We w...
by irads
Wed Jul 01, 2020 1:07 pm
Forum: Airtop3 ECN
Topic: Changes in Airtop3 ECC RAM offerings
Replies: 0
Views: 410

Changes in Airtop3 ECC RAM offerings

Compulab no longer offers 16 GB ECC modules for Airtop3. As a result: - Option D16E is no longer available - Option D32E is changed from 2x 16 GB ECC to 1x 32 GB ECC - Option D64E is changed from 4x 16 GB ECC to 2x 32 GB ECC Changes are effective immediately. Buyers that are looking for 16 GB ECC ar...
by irads
Wed May 27, 2020 10:43 am
Forum: Airtop3 ECN
Topic: GeForce GTX 1660 Ti EOL
Replies: 0
Views: 497

GeForce GTX 1660 Ti EOL

As of May-2020, GeForce GTX 1660 Ti (used in Airtop3) is end-of-life. Compulab has limited inventory that is used to fulfill outstanding orders. The replacement is GeForce GTX 1660 Super which is compatible to the 1660 Ti in software, power, and mechanical footprint. Performance of 1660 Super is sim...
by irads
Tue May 12, 2020 9:27 am
Forum: fitlet2 software
Topic: Win10 ioT Enterprise Download
Replies: 1
Views: 572

Re: Win10 ioT Enterprise Download

Please contact support@fit-iot.com and send the serial number of your fitlet2.
by irads
Tue May 12, 2020 3:55 am
Forum: General fitlet2 questions
Topic: USB ports not recognized/initialized during boot.
Replies: 8
Views: 1846

Re: USB ports not recognized/initialized during boot.

One last thing to try before RMA - take out the SSD and see if MBM2 wakes up into BIOS settings or UEFI shell. If it does, we will replace the SSD, if not - there is mot likely a hardware issue that requires RMA.
by irads
Sun May 03, 2020 3:38 am
Forum: General fitlet2 questions
Topic: Video Streaming
Replies: 4
Views: 1199

Re: Video Streaming

I think you are doing the right experiments.
If you have 4 GB RAM or more, changing is not likely to help. If less - maybe.
by irads
Fri May 01, 2020 11:36 am
Forum: General fitlet2 questions
Topic: Video Streaming
Replies: 4
Views: 1199

Re: Video Streaming

Video playback performance is dependent on many factors - hardware, OS and graphics driver, player, media encoding, resolution to name a few. Generally, the Apollo Lake in fitlet2 is OK for playback of H.264 in 1080p. May not playback well H.265 or 4K. Worth checking that you are using up-to-date di...
by irads
Thu Apr 23, 2020 6:39 am
Forum: General fitlet2 questions
Topic: [Solved] pfSense on Fitlet2 - system freezes after ~1d uptime
Replies: 2
Views: 930

Re: pfSense on Fitlet2 - system freezes after ~1d uptime

Sounds like a driver problem. If I had to guess I would focus on the i211 NICs. Unfortunately Compulab has no knowledge in FreeBSD, but AFAIK fitlet2 is quite popular among pfSense users, so may be worth consulting on pfSense forums. To rule-out the possibility of a hardware problem, first run memte...
by irads
Thu Apr 16, 2020 2:48 pm
Forum: fitlet BIOS
Topic: Fitlet fails to boot
Replies: 3
Views: 1415

Re: Fitlet fails to boot

That sounds like an SSD issue.
You may try reformatting and re-installing the operating system.
See instructions at http://www.fit-pc.com/wiki/index.php?ti ... :_Software

If that does not work worth trying to replace the SSD. Warranty on SSD is two years.

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